End-to-end IT consulting for government case and complaint management — from initial requirements through to live deployment.
Areivir Consulting provides a complete suite of consulting services centred on the Resolve case and complaint management platform. We work alongside government agencies at every stage of the project lifecycle — bringing discipline, expertise, and a strong understanding of public sector requirements to every engagement.
Critically, we are a configuration and implementation specialist, not a software developer. We do not modify the Resolve core application. Instead, we work within the platform's powerful configuration capabilities to build solutions that precisely match your business needs.
Every successful implementation starts with a thorough understanding of how your organisation operates. We engage directly with your business users — the people who work with the system every day — to understand processes, pain points, reporting needs, and the outcomes your agency needs to achieve.
Our business analysis practice draws on extensive experience in public sector environments. We understand the complexity of government workflows, the nuance of complaint and case management processes, and the competing priorities that stakeholders must navigate.
With requirements agreed, we produce a detailed solution design — the blueprint that bridges the gap between what your business needs and how it will be built. The design document is a critical deliverable: it provides clarity for all parties and serves as the reference point throughout configuration, testing, and delivery.
Our designs account for the full scope of the Resolve configuration — case types, workflows, forms, business rules, integrations, reporting, and user roles — ensuring nothing is left to interpretation during the build phase.
This is where expertise makes the difference. Areivir Consulting has deep, hands-on configuration capability in Resolve — accumulated across multiple government implementations over more than a decade.
We work within Resolve's configuration layer, using its native tools, scripting capabilities, and administrative features to build solutions that precisely match your approved design. We do not alter the core application — our configurations are sustainable, supportable, and upgradeable.
A significant area of our expertise is the design and implementation of interfaces between Resolve and external systems. Government environments typically involve multiple enterprise applications — HR systems, finance platforms, document management systems, and whole-of-government portals — and we have extensive experience building the integrations that allow Resolve to communicate with these systems in real time or via scheduled batch processes. We have delivered REST API integrations, SOAP web service connections, flat file exchanges, and database-level interfaces across a range of government technology stacks.
We also bring substantial experience in complex data migrations. Moving existing case and complaint data into Resolve requires careful analysis of source data structures, detailed field-level mapping, transformation logic to reconcile differences in data models, and rigorous validation to ensure data integrity. We plan and execute migrations in close collaboration with your technical teams, managing the full process from source data analysis through to cutover and post-migration verification.
Before a project can be delivered, it needs to be properly established. Many government ICT projects run into difficulty not because of poor execution, but because the foundations were not set correctly at the outset.
Areivir Consulting provides expert guidance on setting up your Resolve project for success. We advise on the infrastructure and environment requirements, help you build the right project team, and establish the governance structures that will keep your project on track.
This service is particularly valuable for agencies undertaking their first Resolve implementation, or for those who want an experienced perspective before committing to a full delivery engagement.
Areivir Consulting uses Agile methodology to deliver Resolve implementations. Working in structured sprints, we deliver incremental, demonstrable value throughout the project lifecycle — giving your stakeholders regular visibility of progress and opportunities to provide feedback before the project concludes.
Agile delivery is particularly well suited to government projects, where requirements evolve as understanding deepens, and where early stakeholder engagement is critical to achieving the right outcomes.
The final phase of any Resolve project is deploying the configured solution into your production environment. This is a critical stage that requires careful management to ensure a smooth transition from build to live operation.
Areivir Consulting manages the full deployment process, working closely with your technical team to ensure the solution is correctly deployed, tested, and accepted before handover.
Whether you are at the planning stage or ready to begin, we would welcome the conversation. Contact us to discuss how Areivir Consulting can help your agency.